drjobs Soft Services Manager العربية

Soft Services Manager

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Formulate and execute strategies for cleaning and waste management services that align with organizational goals and sustainability initiatives.
  • Establish and update policies and procedures for soft services to ensure compliance with health and safety regulations.
  • Oversee the budget for soft services, ensuring cost-effective operations without compromising on service quality.
  • Identify and implement innovative solutions and best practices in the field of facility management, particularly in cleaning and waste disposal.
  • Ensure that all soft services are delivered efficiently and effectively, meeting the set standards.
  • Regularly analyze and optimize workflows for increased efficiency in Soft Service management processes.
  • Prepare status reports of site condition and improvement initiatives.
  • Manage contracts with external service providers, ensuring they fulfil their contractual obligations and deliver high-quality services.
  • Conduct regular inspections of facilities to assess the quality of services and identify areas for improvement.
  • Develop and maintain emergency response plans for soft services.
  • Ensure compliance with environmental and health regulations; prepare and submit relevant reports to higher management.
  • Champion the adoption of sustainable and environmentally friendly cleaning and waste disposal practices. develop and implement waste reduction and recycling.
  • Generate detailed reports on the performance and efficiency of Soft-services and maintain comprehensive records of all operational activities, audits.
  • Coordinate with suppliers to ensure a steady supply of necessary materials and equipment and monitor and control inventory costs while ensuring the availability of quality supplies.
  • Oversee the proper handling and disposal of hazardous waste materials.
  • Managing and monitoring the quality of execution and performance of related service providers (pest control, Waste Management, custodial and high-level cleaning, landscaping)
  • Ensuring contracted volume and scope of works stated in Annual Maintenance contract is delivered in full amount, addressing the in-compliance or bad performance.
  • Monitoring contractor’s KPI and acting in case of low performance.
  • Reviewing and finalizing the contracts and scope of work related to Soft services.
  • Conducting verification inspections of completed works. Ensuring all activities performed comply with local laws, statutory regulations, and relevant codes.

About you:

The preferred candidate for this role should possess the following experience and credentials:

  • Minimum 2-year experience in soft services in relevant industries.
  • Should have experience in handling third party services for cleaning, waste management, land scaping and HSE.
  • Team management experience
  • Knowledge of local laws and regulations in waste management and soft services
  • Good communication skills

Desired candidate profile

  • Operational Management: Expertise in overseeing the daily operations of soft services, including cleaning, maintenance, security, and catering.

  • Strategic Planning: Ability to develop and implement long-term strategies to improve service delivery and optimize costs.

  • Budget Management: Proficiency in managing budgets, forecasting expenses, and ensuring cost-effectiveness in service operations.

  • Vendor Management: Skills in selecting, negotiating with, and managing relationships with external service providers and contractors.

  • Quality Assurance: Ability to establish and maintain service quality standards, ensuring compliance with health, safety, and regulatory requirements.

  • Team Leadership: Strong leadership skills to manage and develop teams, promoting a culture of excellence and accountability.

  • Customer Focus: Commitment to understanding and meeting the needs of internal clients and stakeholders, enhancing user satisfaction.

  • Communication Skills: Excellent verbal and written communication skills to interact effectively with staff, vendors, and stakeholders.

  • Problem-Solving: Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.

  • Project Management: Experience in managing projects related to soft services, ensuring timely execution and alignment with organizational goals.

  • Sustainability Practices: Knowledge of sustainable practices in service delivery, including waste management and energy efficiency.

  • Adaptability: Ability to adapt to changing organizational needs and implement new technologies or processes as required.

Employment Type

Full-time

Company Industry

Facilities Services

Department / Functional Area

Service Operations

About Company

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