What you will be doing:
- Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable one
- Welcome guest upon arrival
- Escort guest to their room explain room and hotel facilities and offer assistance
- Keep abreast all hotel promotions product knowlege VIP arrivals and upcoming events
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle
efficiently and courteously. - Show fullest cooperation and respect within the team and other departments.
- To prepare and serve beverage orders according to recipes and service standards.
- To be fully knowledgeable about all bar products.
- To be able to up sell each time with each customer.
- To provide high personalized standard of quality and efficient / friendly service.
- To prepare miseenplace and perform side duties.
- To collect all general requisitions and food and beverage requisitions.
- To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordingly
- To handle guest enquiries in a courteous and efficient manner.
- To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide friendly courteous and professional service at all times.
Qualifications :
Your experience and skills include:
- Service focused personality is essential and a passion for everything food and beverage
- Previous experience in a similar role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
Remote Work :
No
Employment Type :
Fulltime