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You will be updated with latest job alerts via emailRoles And Responsibilities
Qualifications & Experience
RELATED YEARS OF EXPERIENCE
Min of 6+ years of related experience leasing and contract administration
Field Of Experience
Customer management, banking, estate management
Technical And Interpersonal Skills
QUALIFICATION
Bachelor's Degree in business, marketing, finance or a related field.
Customer Support: Providing ongoing support to customers post-sale, addressing inquiries, and resolving any issues that may arise.
Account Management: Maintaining and nurturing relationships with existing clients to ensure their needs are met and they remain satisfied with the product or service.
Onboarding and Training: Assisting in the onboarding process for new clients, including training them on product usage and best practices.
Feedback Collection: Gathering customer feedback to understand their experience and identify areas for improvement in products or services.
Issue Resolution: Acting as the primary point of contact for escalated issues, working closely with cross-functional teams to resolve them effectively.
Reporting and Analysis: Monitoring customer usage and satisfaction metrics, preparing reports for management, and suggesting strategies to enhance customer retention.
Product Knowledge: Staying informed about product features, updates, and industry trends to provide accurate information and support to clients.
Collaboration: Working closely with sales, product development, and marketing teams to relay customer feedback and contribute to product improvements.
Renewals and Upselling: Identifying opportunities for upselling or cross-selling additional products or services to existing customers during interactions.
Relationship Building: Building strong relationships with key stakeholders at customer organizations to foster loyalty and long-term partnerships.
Skills
Customer Service: Strong customer service skills, with a focus on empathy, patience, and effective communication.
Problem-Solving: Excellent problem-solving abilities to address customer issues and provide timely solutions.
Communication Skills: Strong verbal and written communication skills for engaging with clients and conveying information clearly.
Analytical Skills: Ability to analyze customer data and feedback to derive actionable insights and improve service delivery.
Time Management: Effective time management skills to prioritize tasks and handle multiple customer accounts simultaneously.
Interpersonal Skills: Strong interpersonal skills to build rapport with clients and collaborate with internal teams.
Product Knowledge: In-depth understanding of the products or services offered by the organization to provide effective support.
Adaptability: Ability to adapt to changing customer needs and evolving product features.
Sales Acumen: Basic understanding of sales principles to identify upselling and cross-selling opportunities.
Attention to Detail: Strong attention to detail to ensure accurate documentation of customer interactions and issues.
Full-time