The Position
To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.
KEY ROLES & RESPONSIBILITIES
- Read daily events to be aware of any VIP arrivals.
- Must have a complete working knowledge of bar items ingredients and preparation
- Ensure all details of service are performed properly for every guest
- To understand and adhere to Beverage Department Standard Operating Procedures
- Change ashtrays serve cigarettes and wipe down bar area
- Carry trays bus and reset tables with linen china glass and silver
- Ascertain guest satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
- When possible greet regular guests by name and note and serve preferences accordingly
- Professionally set up bar at the start of opening including liquor icing glassware juices and garnishes
- Process drink orders in proper calling order both from guests directly and from service staff checking for correct order and managing billing quickly and efficiently
- Make all cocktails in accordance with Hotels standard beverage manual
- Receive and check liquor against previous shifts requisitions
- Attempt to limit problems and liability related to customers excessive drinking
- Serve snacks or food items to customers seated at the bar
- Organize requisition pick up and verification for F&B items used in the bar areas
- Ensure that the bar is fully stocked and all side opening and closing duties are completed
- Slice and pit fruit for garnishing drinks
- Arrange bottles and glasses to make attractive displays
- Keep the bar area neat and tidy at all times regularly clearing dishes and glassware
- Manage security in the work area and at no time to leave the bar area unless properly relieved by a colleague
- Assist with cleanup mopping floors removal of cans and bottles general cleaning of rails and counters removal of melting ice in bins
- Maintain complete knowledge of all F&B services outlets hotel services/features
- Able to handle cash following established and proper Accounting procedures
PERSONAL ATTRIBUTES
- Reading writing and oral proficiency in the English language
- Team player with a creative and outgoing personality
- Must be wellpresented and professionally groomed at all times
- Good communication and customer contact skills; good problem resolution skills
- Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor wines mixes/cocktails.
Qualifications :
QUALIFICATIONS
- Secondary school education
EXPERIENCE
- Minimum 2 years food and beverage experience with detailed bar knowledge in a luxury hotel or restaurant
- Previous public contact and/or cashiering experience
Remote Work :
No
Employment Type :
Fulltime