In Room Dining Order Taker

Job responsibilities and essential job functions include but are not limited to the following:

• Report to work on scheduled time wearing the proper uniform and nametag at all time
• Maintain a clean and safe work environment
• Inform Guests about all other hotel services and promotions upon request
• Maintain good working relationships with all fellow Colleagues
• Keep an uptodate knowledge of the menu beverage list and wine list
• Maintain the telephone etiquette at all times
• Take Guest orders accurately honoring all special requests
• Process pre ordered meals
• Up sell orders / suggest food & beverage items as per orders
• Give appropriate preparation and delivery times
• Enter Guest orders in Micros POS
• Communicate all incoming orders to servers properly
• Keep track of all incoming and outgoing orders on floor sheets
• Close checks accordingly upon return of servers
• Process daily amenity list
• Handle Guest inquiries and complaints
• Coordinate with refreshment centre Colleagues for check out / refill bar / remove bar or alcohol remove requests promptly
• Run end of shift reports
• Drop cash payments
• Assist with tray and table set ups if necessary
• Assist with side work if necessary
• Drop checks to accounts
• Process all internal catering requests
• Prior to service: inform yourself about the menus and hours of operation of each outlet within the hotel as well as any ongoing events or promotions.
• Answer phones within 3 rings and do not put guests on hold without their permission. Guests must not remain on hold for more than 30 seconds; alternatively offer to return the guests call within 3 minutes.
• Acknowledge guests by name speaking in a clear and friendly manner.
• Communicate in an engaging manner anticipating and understanding the guests needs.
• Guest conversation should be warm and attentive.
• Offer recommendations and suggestions prior to food order being placed.
• Ask the guest about required condiments and preferred cooking temperature if applicable
• Confirm amount of place settings.
• At breakfast the order taker must ask if the guest has received their daily newspaper; if not offer to include it with the breakfast order.
• Provide the guest with the actual time that the order will be delivered (e.g. hour and minute) rather than the amount of time required.
• Awareness of guests time circumstances and wellbeing should be considered in all interactions.
• Wow guests in situations that present themselves as opportunities.
• Thank guests using their name where appropriate.  

Qualifications :

• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written) second language is an asset
• Must be able to handle a multitude of tasks in an intense ever changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Must know various food & beverage terminologies
• Working knowledge of Micros & MS Office is must
• 2 years minimum experience in customer service
• A hospitality diploma is an asset
• Must have the ability to handle cash effectively and accurately 

Physical Aspects of Position (include but are not limited to):

• Sitting throughout shift
• Occasional walking and standing
• Occasional lifting and carrying up to 20 lbs.
• Occasional pushing and bending 

Remote Work :

No

Employment Type :

Fulltime