Telephone Supervisor
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
Step into the lively role of Telephone Supervisor at Mama Shelter Dubai! Youll be the cheerful voice behind the scenes keeping our communication seamless and as lively as our atmosphere. Lets keep the lines buzzing with positivity!
THE MISSION
- Communication Maestro: Oversee all telephone operations ensuring calls are answered promptly and with a friendly tone!
- Guest Service Champion: Handle guest inquiries and requests with care ensuring every caller feels valued and heard!
- Team Leader: Train and guide the telephone team fostering a collaborative environment and promoting outstanding service!
- Quality Control Guru: Monitor calls for quality assurance providing feedback and coaching to elevate performance!
- Problem Solver Extraordinaire: Address any issues or complaints swiftly ensuring a smooth resolution for our guests!
- Schedule Supervisor: Manage staff schedules to guarantee coverage during peak times and maintain efficient operations!
- Tech Savvy: Stay updated on communication technologies and ensure the team is equipped with the tools they need!
If youre excited to add your spark to Mama Shelter Dubai wed love to hear from you! Lets elevate our communication game and make every call a delightful experience!
Qualifications :
MADE FOR YOU ONLY IF
- Youre the pro in tough situations: Always one step ahead you stay calm and make the right call when things get tricky.
- Youre as real as it gets: Integrity and professionalism are your middle names and you always keep it 100% honest.
- Transparency is your thing: Your motives methods and goals are clear as day. No smoke and mirrors here!
- You own your oops moments: Mistakes happen you own them learn from them and help the team avoid them next time.
- Business with a heart: You believe in doing things right with honesty and fairness. No shortcuts.
- You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.
YOUR LITTLE EXTRAS:
- You always follow through: When you commit you deliver. Every time.
- Team player (and solo star): Whether youre working with the squad or flying solo you nail it.
- Your vibe is positive & approachable: Youve got that energy that lifts the room for both your colleagues and guests.
- You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
- Youve got everyones back: Were all in this together one big family making magic happen.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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