IT Role
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Job Description
Comprehensive understanding of network architecture and client/server technology
Handson experience with Windows Server/ Desktop OS environments
Ability to perform remote troubleshooting and resolution.
Coordinating with IT vendors for support activities & projects
Knowledge of O365 & Azure
Attending calls from retail stores and back office resolve minor problems via phone or remote support and coordinate with application team to resolve issues with the defined SLA.
Support monitor maintain / replace and enhance the existing attendance system to accurately capture attendance and report into the central attendance system including coordination of development of interface from attendance system to HRMS.
Support maintain monitor and enhance the existing CCTV system including recording across the organization for safety and security purposes.
Support monitor maintain and enhance the existing WAN/LAN connectivity Firewall Servers Operating Systems Antivirus updates definitions and databases.
Support enduser computing devices including desktops laptops printers handheld devices etc. and related operating systems and applications including Avaya.
Ensure compliance and adherence across the organization for IT Policies and IT security.
Conduct periodic quality checks and encourage feedback from business operations to ascertain successful functioning of business systems.
Prepare and submit monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlight key issues to the development team /application /support vendor for requisite enhancements.
Requirements
Education: Bachelors in computer science from a recognized university followed by tertiary level qualification/ certifications in IT systems or training in the same
Good communication and interpersonal skill with high technical acumen
Attention to details and concern for quality.
Experience:
45 years of experience
Microsoft Dynamics Ms. Office
Language: English
Other skills: Organization skills
Time management
Communication skills
Interpersonal skills
Computer Skills:
Windows Server / Desktop OS Firewall POS CCTV Backup Solution.
Experience in MS Office 365
Experience in MS Server 2016 / 2012
Experience in maintenance support installation of Active Directory (cloud & oppremise) including Azure.
Experience in NAS
Experience in Antivirus setup and configuration
Knowledge of firewall setup and policy definitions
Experience in network topology and setups
Benefits
Qualification: Education: Bachelors in computer science from a recognized university followed by tertiary level qualification/ certifications in IT systems or training in the same Good communication and interpersonal skill with high technical acumen Attention to details and concern for quality. Experience: 4-5 years of experience - Microsoft Dynamics, Ms. Office Language: English Other skills: Organization skills - Time management - Communication skills - Interpersonal skills Computer Skills: - Windows Server / Desktop OS, Firewall, POS, CCTV, Backup Solution. - Experience in MS Office 365 - Experience in MS Server 2016 / 2012 - Experience in maintenance, support, installation of Active Directory (cloud & op-premise) including Azure. - Experience in NAS - Experience in Anti-virus setup and configuration - Knowledge of firewall setup and policy definitions - Experience in network topology and setups -Experience in support, maintenance of end-user computing devices
Employment Type
Full Time
