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You will be updated with latest job alerts via emailThe Client Manager has account responsibility and their key focus is around analysing the client’s situation and business requirements through awareness, empathy and good questioning. They have the ability to influence clients to use ARC solutions through articulating value in the client’s terms. They take ownership of a range of larger and more strategic clients within the domestic market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for ARC.
Job Responsibilities
Job Requirements
Qualifications
Experience
A Client Manager is responsible for maintaining and enhancing relationships with clients, ensuring their needs are met while maximizing satisfaction and loyalty. This role often serves as the primary point of contact for clients and involves a blend of account management, customer service, and strategic planning. Here’s an overview of the key skills and responsibilities associated with this position:
Key Skills:
Relationship Management: Strong ability to build and maintain positive relationships with clients.
Communication Skills: Excellent verbal and written communication skills to convey information clearly and effectively.
Customer Focus: Deep understanding of client needs and a commitment to providing exceptional service.
Problem-Solving: Ability to identify issues and develop effective solutions to meet client expectations.
Negotiation Skills: Proficiency in negotiating contracts and agreements to ensure mutually beneficial outcomes.
Project Management: Skills in managing multiple client projects, timelines, and deliverables.
Analytical Skills: Ability to analyze client data and feedback to inform strategies and improve services.
Team Collaboration: Experience in working with cross-functional teams to address client needs and deliver solutions.
Industry Knowledge: Understanding of the client’s industry, market trends, and challenges.
Time Management: Strong organizational skills to prioritize tasks and manage time effectively.
Responsibilities:
Client Relationship Management: Acting as the primary point of contact for assigned clients, building trust and rapport.
Needs Assessment: Understanding client goals and challenges to provide tailored solutions and support.
Service Delivery: Ensuring that services are delivered on time and meet quality standards.
Feedback Collection: Gathering client feedback to assess satisfaction and identify areas for improvement.
Account Growth: Identifying opportunities for upselling or cross-selling additional services to existing clients.
Contract Management: Managing contract negotiations and renewals, ensuring all terms are adhered to.
Reporting: Preparing regular reports on client status, project progress, and performance metrics for management.
Collaboration: Coordinating with internal teams (sales, marketing, and technical) to address client needs and deliver solutions.
Training and Support: Providing training and support to clients on products or services as needed.
Full-time