Desktop Support Engineer
Posted on :
11-10-2024
Employer Active
1 Vacancy
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Job Description
JOB OBJECTIVE
Provides first line support to customers resolving issues or escalating (to 2nd line support) within the agreed service level agreement.
STATEMENT OF DUTIES AND RESPONSIBILITIES
Address user tickets regarding hardware software and networking
Traveling to the client s location or connecting via a remote link
First response for desktop and cabling issues
Install and inspect cabling system infrastructure
Research and identify solutions to software and hardware issues
Troubleshoot O365 related issues
Handson experience in networking routing and switching
Diagnose and troubleshoot technical issues including account setup and network configuration
Works with servers and telephone systems.
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are accurately logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Troubleshoots independently aiming for first time resolution every time knowing when to escalate when required to ensure consistent work velocity.
Provides detailed information on steps taken on all escalations.
Requirements
PREREQUISITES
Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role.
Excellent problemsolving and communication skills.
Hands on experience with Windows 7 thru 10 Windows Server and Mac operating systems
Knowledge of network security practices
Ability to provide stepbystep technical help both written and verbal
Must be confident and socially adept
Experience with Microsoft Office Suite
Must be a fast and proactive selfleaner
Must have a positive and helpful attitude towards other colleagues and work in general
Must be able to handle pressure from time to time and always meet deadlines
Ability to travel and work after hours when necessary
Must have excellent time management prioritization scheduling and organization skills.
Degree in Electronic and Computer Engineering or Computer Science.
DESIRABLE
Certifications in Microsoft Linux Fortinet Cisco or similar technologies is a plus
Hold a valid UAE Driving License
Benefits
Employment Type
Full Time
Key Skills
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