drjobs Senior Waiter العربية

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Previous experience of 1-2 years in a Luxury Hotel environment as a Waiter/Waitress is a plus.
  • Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  • Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • An elevated and energetic Conversationalist, engaging Guests with lively discussions.
  • A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  • Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  • Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  • Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  • ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  • Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
  • A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

  • Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
  • Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
  • Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
  • Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
  • Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
  • Ensures a Seamless Dining Experience for Guests, Anticipating their Needs, and Fulfilling Special Requests.
  • Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
  • Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
  • Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
  • Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.

Desired candidate profile

Customer Service Skills

  1. Friendly Demeanor: Providing a warm and welcoming attitude to enhance the dining experience.
  2. Effective Communication: Clearly taking and relaying orders to the kitchen, and informing customers about menu items.

Order Management

  1. Order Accuracy: Ensuring orders are taken and delivered correctly to avoid mix-ups.
  2. Menu Knowledge: Understanding the menu, including ingredients, preparation methods, and dietary options.

Multitasking

  1. Handling Multiple Tables: Managing several customers at once without compromising service quality.
  2. Prioritizing Tasks: Balancing taking orders, serving food, and handling payments efficiently.

Problem-Solving

  1. Addressing Complaints: Quickly resolving customer issues or complaints with professionalism.
  2. Adaptability: Adjusting to unexpected situations, such as special requests or changes in orders.

Sales Skills

  1. Upselling: Suggesting additional items, such as appetizers, desserts, or drinks, to enhance the dining experience.
  2. Describing Specials: Using enticing language to promote menu specials or featured items.

Attention to Detail

  1. Cleanliness: Ensuring tables and service areas are tidy and presentable.
  2. Observational Skills: Noticing when customers need refills, extra items, or assistance.

Teamwork

  1. Collaboration: Working closely with kitchen staff and other waitstaff to ensure smooth service.
  2. Supporting Colleagues: Assisting teammates during busy periods or when they need help.

Time Management

  1. Efficient Service: Ensuring timely delivery of food and drinks to keep customers satisfied.
  2. Managing Wait Times: Keeping customers informed about their orders and estimated wait times.

Employment Type

Full-time

Company Industry

Accounting

Department / Functional Area

Hospitality

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