Administrative Associate

Roles and responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.

SUMMARY OF FUNCTIONS:

The International Programs and Partnerships Coordinator is responsible for coordinating, and supporting the University’s collaborative activity with partner institutions, coordinating several international programs, and supporting study abroad activities within the Office of International Academic Affairs. The candidate should possess superior speaking and writing skills in English. S(he) will be required to support the office mission and assist in all activities to build and strengthen ties with International Institutions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Partnerships

• To edit and draft international agreements in collaboration with the legal office and other offices.
• To support the Director of the OIAA in all dimensions of partnership activity, undertaking specific projects and pieces of work as delegated.
• To develop and maintain a network of contacts in partner universities worldwide and identify any opportunities and risks for the University in terms of international partnerships.
• To liaise with partner organizations in different countries and to identify and build opportunities for partnership activity.
• To organize high-profile incoming and outgoing visits linked to the development and maintenance of international partnerships.
• To monitor and review the performance and value of international partnerships.
• Benchmarking of potential international partners to produce and coordinate briefings for University senior management.
  

International Programs and Study Abroad activities

• Support in establishing and activating joint/dual program agreements.
• Coordinate international programs: faculty exchange programs, short-term faculty mobility programs and other international academic programs.
• Provide excellent customer service to all internal and external constituents.
• Support student mobility programs as needed: short-term programs, student exchange programs and other student programs. This might include:
• Handle inquiries and applications from students, visitors, faculty and parents from outside the UAE and abroad including visa procedures.
• Deal with inquiries from university staff regarding international students.
• Facilitate the arrival of international students and faculty, and provide support during their stay.
• Prepare presentations and brochures for activities and announcements.
• Assist in preparing documents, keeping financial records, logging Minutes of Meetings (MoMs), recording and archiving agreements, and making progress reports of all activities.
• Log Follow-up with different offices on requests like purchase, media, etc.
  

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in any related field.
• With a working experience of not less than 2 years; that is directly associated with the duties and responsibilities specified.
• Professional communication skills, both oral and written, combined with confident interpersonal skills & presence.
• Arabic and English language proficiency

Desired candidate profile

• Superior ability to communicate effectively in English, both verbally and in writing.
• Excellent computer skills and MS office skills.
• Excellent presentation and public speaking skills.
• Highly developed interpersonal skills combined with an understanding of diversity, and cross-cultural communication, conflict management and mediation skills.
• Good organization, program research and design skills are needed to achieve program and strategic planning goals.
• Demonstrated commitment to a student-centered service model.
• Demonstrated ability to train, supervise and support staff.
• Effective creative problem-solving and analytical skills with proven ability to effectively manage crises.
• Ability to interpret and apply University, government, and departmental policies, procedures, and guidelines.
• Ability to use tact and discretion to deal with or settle complex requests or complaints.
• Ability to establish and maintain effective and harmonious relationships at all levels, both within and outside the organization including students, faculty, and administrators.
• Ability to exercise a high degree of confidentiality.
• Ability to communicate in another language is an advantage
• Reliability and willingness to work occasional evenings and weekends.
• Flexibility to work outside; strict working hours
  

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• Will be required to work some non-traditional hours, including evenings and weekends
• No or very limited physical effort is required.
• No or very limited exposure to physical risk.