Contact Center Manager
Posted on :
04-10-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and trouble problems with services or products.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and yzing data to ist management as they determine call center goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Employment Type
Full-time
Company Industry
Department / Functional Area
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