Manager Housekeeping
Posted on :
16-09-2024
Employer Active
1 Vacancy
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Job Description
- Assist in the administration and management of the Housekeeping operation.
- Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
- Conduct regular inspections of guest rooms.
- Responsible to train supervisors and fulfill training role in the absence of the trainer.
- Handle guest complaints and follow through on required actions.
- Manages supervisors and ensures productive, proactive work ethic is maintained and illustrated to staff at all times.
- Conducts all VIP room inspections, prior to inspection.
- Involvement in special projects associated within the housekeeping scope of responsibilities.
- Ensure lost and found procedures are followed through accurately and consistently.
- Maintain a close working relationship with the Engineering and Front Office departments.
- Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
- Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within our hotels.
- Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
- To be health & safety conscious and actively involved in maintaining a safe work environment.
- Organizes and ensures accuracy of regular inventories and analysis of losses.
- To assist in scheduling & planning of departmental rosters, departmental orientation colleagues and training schedules.
- Understands and is aware of all fire and safety procedures as well as occupational health and safety.
- To spot-check staff areas for cleanliness.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
- Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet IHG standards.
- Other duties as assigned by the General Manager.
Employment Type
Full-time
Department / Functional Area
Key Skills
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