Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.
You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
Attend regular operational meetings to ensure effective coordination and partnership between departments.
Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
Work collaboratively and professionally with co-workers and supervisors.
What You Bring
Minimum 2 years in hospitality management role at front desk, preferably in luxury hotels or resorts.
Proven record of leading and motivating diverse teams.
Ability to thrive in high-pressure environments, maintain composure, and adapt to dynamic situations.
Strong knowledge of rooms division operations in the luxury resort operations and proficiency with different systems.
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