Tour Guide Part Time al ain
Posted on :
09-09-2024
Employer Active
1 Vacancy
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Job Description
Tour Guide Driver Job Responsibilities and Duties
- Welcomes tourists to the area
- Stays uptodate with current events related to assigned area
- Maintains knowledge of assigned locations
- Briefs tourists on local dos and don ts
- Creates and modifies the tour s itinerary
- Schedules activities and site visits
- Makes reservations when necessary
- Prepares required materials and props to make storytelling more engaging
- Shares stories and facts about the location
Requirements
Tour Guide Driver Job Requirements
- High school diploma; Bachelor s degree preferred
- Minimum 1 year in customer service
- Proficiency in multiple languages in addition to English is preferred
- Physically able to walk and stand for long periods
- Excellent communication skills
- Great storyteller
- Creative thinker and capable of improvisation
- Highly organized
Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
Employment Type
Full Time
Key Skills
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