Key Account Manager

• Identifying new business opportunities, including new markets, new clients, new partnerships or new products and services.
• Building company credibility, brand value, and trust with clients to ensure customer satisfaction, retention and confidence in the brand.
• Collaborate with internal teams, including event planning, production, and marketing, to develop innovative event concepts and strategies aligned with client objectives.
• Develop and maintain long-term relationships with existing clients, understanding their needs, objectives, and preferences and align them with our cutting edge event solutions.
• Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting clients' evolving needs.
• Assist clients to use the products and services and keep them updated about new features launched.
• Oversee the seamless onboarding of new clients, working closely with internal stakeholders to ensure a smooth transition and successful execution of contracted services.
• Conducting intensive market and competition observation and derivation of activities with active feedback to inform sales planning and marketing campaigns.
• Consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.
• Support Corporate Sales Team or Business Development teams in servicing accounts.
• Work strategically - carrying out necessary planning in order to implement operational changes.
• Analyze market trends, competitor activities, and client feedback to identify opportunities for business development and continuous improvement.
• Attending conferences and events to build relationships with industry partners and staying up to date with new trends.

Skills & Qualifications:

• Previous working experience as Key Account Manager or Business Development/Sales Manager for 5+ years in exhibitions/rentals/structures.
• Bachelor's/Master’s degree in marketing, business administration, engineering, or relevant field.
• Excellent verbal and written communication skills in English; must be a listener, a presenter, and a people-person.
• Being able to articulate complex ideas and proposals clearly and concisely.
• Tenacity and drive to seek new business and meet or exceed targets.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
• Strong negotiation and presentation skills, with the ability to articulate value propositions effectively.
• Good understanding of technical, business & contractual correlations in depth and detail.
• Strategic thinker with a customer-centric mindset and a proactive approach to problem-solving.
• Ability to thrive in a fast-paced environment, managing multiple projects and priorities simultaneously.