Operations Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the operational HOD team
Employment Type
Full-time
Key Skills
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