Renewals Consultant - B2C
Posted on :
22-08-2024
Employer Active
1 Vacancy
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Job Description
Job overview:
The Renewals Consultant actively manages the process of license renewals for IFZA s professional partners and administrative teams. This will include meeting with partners finding solutions to objections or issues and notifying clients of license statuses and renewal dates. The role requires conducting formal facetoface meetings and following up with all partners and entities in a timely manner and in line with organizational standards and timelines.
Main responsibilities:
- Notifying clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines
- Handling escalations of complex cases passed from the administrative team and solving problems when unique scenarios arise
- Negotiating a variety of matters with professional partners and reaching optimal outcomes for all parties
- Accurately analyzing data to determine trends and devising action plans to improve conversion rates of professional partners
- Monitoring and updating the CRM system regularly when managing a portfolio of work
- Responding to all client emails and queries on a range of scenarios faced by licensees
- Conducting facetoface meetings with clients regularly
- Maintaining an ongoing relationship with professional partners including preparing reports hosting meetings and conducting training sessions
- Performing other jobrelated duties as assigned by Management
Requirements
- Full English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g. MS Office
- Confident personality with the ability to communicate effectively on phone calls and during facetoface meetings
- Selfmotivated and accountable with a strong work ethic and a proven track record of exceptional performance
- Strong negotiation skills
- Industry knowledge relating to licensing amendments cancellations and immigration processes is advantageous but not mandatory
- Demonstrated Sales Experience
- Customer Service and Client Relationship Management experience is advantageous
Benefits
- International team (over 50 nationalities)
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Access to exclusive Fazaa discounts (applicable in participating retail stores food & beverage outlets fitness clubs cinemas theme parks clinics and more)
- Invitations to participate in various company functions staff events and department team building events
- Opportunities to learn develop and grow with the organization
- Being part of a motivated team and MovingForwardCompanyCulture
Employment Type
Full Time
Key Skills
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