Job overview:
The role of a Team Leader in the Customer Experience department revolves around being the first point of contact and thus establishing the first impression of IFZA. The ideal candidate must be a highly committed responsible proactive and switched on individual with excellent interpersonal skills and the ability to work well under pressure in a fastpaced environment.
Main responsibilities:
- Acting as a first point of contact at the IFZA Reception for Professional Partners Clients and visitors
- Overviewing and supporting the smooth running of the IFZA Reception ensuring all aspects of the client experience are delivered to the highest level
- Preparing maintaining and crosschecking various departmental reports
- Training new staff on the Reception SOPs to ensure efficiency and smooth transition into their new role
- Delivering prompt courteous and efficient assistance to all clients liaising with other departments if necessary
- Maintaining excellent knowledge of IFZA s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
- Providing various client services including but not limited to document collections and submissions attestation mailmanagement booking of conference rooms etc. ensuring compliance with IFZA policies and procedures
- Taking responsibility for the duties and tasks assigned to the role ensuring that all work is carried out in a timely and professional manner
- Maintaining confidentiality of client data ensuring no sensitive information is disclosed
- Maintaining a professional image and high standards of grooming
- Building and maintaining effective working relationships whilst promoting the company culture and values
- Performing other jobrelated duties as assigned by
Requirements
- Excellent verbal and written communication skills in English knowledge of additional foreign language will be an advantage
- Excellent communication and interpersonal skills and knowledge of telephone etiquette
- Customeroriented mindset and adaptability to different personality types
- Ability to multitask set priorities and manage time effectively
- Excellent active listening and problemsolving skills
Benefits
- International team (over 50 nationalities)
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade at your own cost)
- Access to exclusive Fazaa discounts (applicable in participating retail stores food & beverage outlets fitness clubs cinemas theme parks clinics and more)
- Invitations to participate in various company functions staff events and department team building events
- Opportunities to learn develop and grow with the organization
- Being part of a motivated team and MovingForwardCompanyCulture