- Provide service that is sincere, warm and enthusiastic, ensuring the Heartist® satisfaction in order to make a professional first impression of the Talent & Culture Department
- Support the Talent & Culture /Learning & Development team whilst maintaining strict confidentiality of information at all times
- Display thorough understanding of Talent & Culture and Learning & Development policies and procedures and be able to provide up to date information and prompt answers to heartist and candidate queries
- To take the time to get to know the heartists, and to be committed to service excellence
- To be entrepreneurial and to think beyond the boundaries is expected and not requested
- To prioritise tasks and manage heartists expectations in busy work environment
- Possess advanced knowledge of Microsoft Office systems
Key Deliverables And Responsibilities
Planning & Organizing:
- To assist in organizing heartist events including heartist parties, sports teams and lifestyle classes.
- To organise requirements for learning & developments activities including refreshments and copying of manuals
- To regularly update the communication boards for all heartists and assist with the implementation and communication of all hotel policies and procedures.
- Ensure timely submission of T&C Deliverables.