Sr Specialist CX Research

As a Sr. Specialist CX Research you will support the success of a spectrum of existing initiatives aimed at changing the culture of talabat to become self-reliant in identifying process improvement gaps and building customer and partner experience information strategies.

• Support teams such as:
• Customer and partner experience
• Sales team
• Quick Commerce
• Logistics and Dispatch
• Local markets
  

This role must:

• Start every story, message, direction, and proposal with accurate data and actionable insights.
• Be able to articulate to top management problem statements and opportunities through presentations, documentation, dashboards, or when in person.
• Evaluate and implement new business models and drive our efficiency and superior customer experience objectives.