- Assist Manager in delivering all process enhancement efforts in collaboration with internal and externals stakeholders, ensuring that business requirements are defined and agreed.
- Implement best practices in relation to industry and/or world-class companies relating to overall business process.
- Provide insight about the business' current and proposed process flows to the business to assist in decision-making and to assess implications and impact of proposed changes
- Partner with Governance, Risk and Compliance (GRC) to secure authorization and access rights within the system, and ensure that it is aligned with the internal company risk and controls framework
- Where a system migration is required, ensure that business disruption is kept to a minimum through smooth data migration from the old to the new system, and ensure that the new system is compatible with other existing systems within Borouge
- Generate routine and ad-hoc reports as required to support business activities
- Provide training and support to the end users to ensure understanding and proper usage of system functionalities
- Provide technical analysis to support business decisions
System Development and Support
- Act as the custodian for the business' processes and flows, ensuring that all documentation is kept up-to-date
- Understand the local context and requirements of the business across all locations (e.g. work hours, tax and reporting requirements, etc.), and translate those requirements into technical specifications and implementation to ensure that the system is able to support all business activities
- Requirement discussions, Performing SIT and UAT, Data analysis, Data preparation, Data mapping, Data masking and Data uploading and error validations
- Identify existing system constraints and opportunities for improvements, whether it is within the current system or if there is a need to look for alternative solutions
- Troubleshoot functional and technical issues and ensure that problems are resolved swiftly