Automotive Service Advisor - Aftersales

• Customer Interaction: Serve as the primary point of contact for customers, addressing concerns and providing detailed explanations of services and costs. Maintain clear and proactive communication throughout the service process.
• Service Coordination: Schedule and manage service appointments, ensuring efficient workflow and timely vehicle repairs. Coordinate with service technicians to ensure accurate diagnostics and repair work.
• Sales and Upselling: Promote and explain additional services, products, and maintenance plans. Identify opportunities to upsell services based on vehicle condition and customer needs.
• Documentation and Records: Prepare detailed service orders, including labor, parts, and other charges. Maintain accurate records of customer interactions, service recommendations, and completed work. Ensure all documentation is completed accurately and promptly.
• Customer Satisfaction: Handle customer complaints and resolve issues promptly. Follow up with customers post-service to ensure satisfaction and address any concerns. Foster long-term customer relationships and encourage repeat business.

What are we looking for?

• Minimum of 2 years of experience as a service advisor in a reputed, multibrand automotive organization within the GCC.
• Excellent communication and interpersonal skills; Arabic speakers are preferable.
• Strong automotive knowledge background, including automotive systems and repair procedures.
• Ability to explain complex technical information in an understandable manner.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and software used in automotive service management.
• Ability to work in a fast-paced and dynamic environment.
• High school diploma or equivalent; additional certification in automotive technology or customer service is a plus.