Product Specialist - Contact Center Automation and AI
Posted on :
26-07-2024
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1 Vacancy
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Job Description
Product Strategy & Roadmap
- Support in developing and executing product strategies and roadmaps focused on improving contact center operations.
- Identify opportunities for implementing AI, chatbots, and automation to enhance customer support and experience.
Customer Experience Enhancement
- Collaborate with cross-functional teams to design and optimize customer journeys within contact centers.
- Utilize data-driven insights to drive continuous improvement in customer experience and support processes.
Automation and AI Implementation
- Lead the integration and deployment of AI technologies, including large language models (LLMs) and chatbots, to streamline contact center workflows.
- Oversee the development and implementation of automation solutions to increase efficiency and reduce operational costs.
CRM and CLM Strategies
- Work closely with the CLM team to implement and manage CRM and CLM strategies to ensure effective customer relationship management and lifecycle management.
- Utilize advanced analytics to monitor and improve customer interactions and satisfaction levels.
Employment Type
Full-time
Department / Functional Area
Key Skills
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