Duty Manager - Front Office
Posted on :
26-07-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Oversee the front desk operations, ensuring all guests receive prompt, professional, and courteous service.
- Handle guest check-ins and check-outs, room assignments, and special requests.
- Address and resolve guest complaints and concerns in a timely and effective manner.
- Coordinate with other departments to fulfill guest needs and enhance their stay.
- Prepare and manage daily reports, logs, and shift summaries.
- Ensure the safety and security of guests and staff by adhering to hotel policies and procedures.
- Handle emergency situations, such as medical incidents, fire alarms, and security breaches, in a calm and effective manner.
- Conduct regular inspections of the front office area to maintain cleanliness and order.
- Develop and maintain positive relationships with guests to enhance their loyalty and satisfaction.
- Assist in managing VIP and repeat guest programs to provide personalized service.
- Gather guest feedback and use it to improve services and address issues.
- Maintain clear and effective communication with all departments to ensure smooth operations.
- Relay important information and updates to the front office team and other relevant departments.
- Supervise and support front office colleagues, including receptionists, concierge, and bell attendants.
- Provide training and guidance to front office team members to maintain high service standards.
Employment Type
Full-time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
