Assistant Manager Front Office
Posted on :
22-11-2024
Employer Active
1 Vacancy
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Job Description
- Oversee the front desk operations, ensuring all guests receive prompt, professional, and courteous service.
- Handle guest check-ins and check-outs, room assignments, and special requests.
- Address and resolve guest complaints and concerns in a timely and effective manner.
- Coordinate with other departments to fulfill guest needs and enhance their stay.
- Prepare and manage daily reports, logs, and shift summaries.
- Ensure the safety and security of guests and staff by adhering to hotel policies and procedures.
- Handle emergency situations, such as medical incidents, fire alarms, and security breaches, in a calm and effective manner.
- Conduct regular inspections of the front office area to maintain cleanliness and order.
- Develop and maintain positive relationships with guests to enhance their loyalty and satisfaction.
- Assist in managing VIP and repeat guest programs to provide personalized service.
- Gather guest feedback and use it to improve services and address issues.
- Maintain clear and effective communication with all departments to ensure smooth operations.
- Relay important information and updates to the front office team and other relevant departments.
- Supervise and support front office colleagues, including receptionists, concierge, and bell attendants.
- Provide training and guidance to front office team members to maintain high service standards.
Employment Type
Full-time
Department / Functional Area
Key Skills
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