Assistant Butler Manager - Guest Relations
Posted on :
26-07-2024
Employer Active
1 Vacancy
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Job Description
- Manages and conducts regular inspections of all butler areas including occupied and non-occupied rooms, floor receptions and butlers’ pantries to ensure standards and consistency are always maintained to the highest level
- Ensures that the team adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards
- Monitors VIP guest/customer arrivals and inspection of VIP Suites so that special arrangements are ready upon arrival to meet their preferences. Coordinate with other operating departments, notably front office, to manage VIP guests/customers' requests etc.
- Monitors the Credit Check, Rate variance, housekeeping discrepancy reports and that they are actioned, duly signed, and filed as required.
- Actively obtains feedback from guests through comment cards/trip advisor etc. improve services and facilities. Obtained feedback is shared with respective departments.
- Maintains quality service by enforcing quality and customer service standards as per LQA. Analyses Mystery Customer information, Profile Quality scores and LQA results, communicates them to the team and develops corrective actions, as needed.
- Ensures strict adherence to all relevant Health, Safety and Environment procedures, emergency procedures and fire prevention regulations by the colleagues
- Ensures strict adherence to all HACCP standards in line with local regulatory requirements by the colleagues
- Manages Team activities such as daily briefings, meetings, outing and other necessary activities to keep the team engaged and motivated
Employment Type
Full-time
Department / Functional Area
Key Skills
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