Ensure Cash counters are operational to support business requirements
Provide service to all customers as per established ARIE standards
Communicate regulations and norms regarding transactions in a professional manner
Provide advice and guidance about ARIE Products & Services to customers as and when necessary
Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT
Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff
Financial / Sales
Ensure optimal profit margins are maintained for transactions
Solicit referrals and initiate cross-selling opportunities to existing customers
Play a proactive role in customer accusation and retention activity
Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
Solicit referrals and initiate cross-selling opportunities to existing customers
Compliance
Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
Ensure assigned work activities are carried out as per Company policies and procedures
Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies & procedures
Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
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