Senior Customer Success Manager
Posted on :
15-07-2024
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1 Vacancy
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Job Description
- University degree in Computer Science, Business Administration or Aviation field, Masters a plus.
- Minimum of 3 years of experience in Digital Aviation/Airport Operations.
- Minimum of 5 experience in Customer Success Management or Consulting within a Digital Solutions or Technology Automation environment.
- Customer Success Management certified by reputable organizations such as Gainsight, Cisco, Udemy, and Customer Success Academy.
- Relationship Management: Builds strong relationships with user communities and product and project departments.
- Communications: Demonstrates executive-level communication, consultation, and presentation skills.
- Results Oriented: Relentless in ensuring the customer fully adopts product solutions and achieves their desired business outcome.
- Issue Management: Proactively identifies, escalates, and resolves issues in a way that builds customer trust over time.
- Team Player: Works closely with customers and is able to effectively work with multicultural teams across different time zones.
- Performance driven: Critical thinking and ability to lead (without authority). Attention to detail, highly organized, and ability to multitask. Hands-on, problem solver, and 100% say-do ratio. Getting tasks done flawlessly with little supervision.
- Digital native: Enthusiastic about new/future technologies. Experience with the tools Teams, SharePoint, Salesforce, Jira, Confluence, and Gainsight.
- Knowledge of Amazon Web Services (AWS), MS Azure, Google Cloud Platform environment, and technologies like Cloud Foundry or Git/GitHub.
- Comprehensive understanding of IT architecture, cloud applications, environments, and IoT, and are open to new technologies.
- Scrum Master qualification a plus.
- English Business fluency is required. Any additional language is a strong plus.
- Willingness to travel.
Employment Type
Full Time
Department / Functional Area
Key Skills
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