Clinic Supervisor

Supports the provision of safe, patient and family-focused quality care, assists in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality, supports the successful achievements of Clinic Operations strategic goals, provides ongoing and continuous supervision of all Patient Relation Staff, strives to exceed the service expectations of customers, regularly convey and monitor performance standard with all Patient Relations Staff, ensures that every Patient Relation Staff member has effectively completed and is proficient in iConnect Practice Management System and any other required hospital training programs.

• Liaise with the IT department in addressing and “troubleshooting” iConnect operational issues as they present.
• Monitors cash outstanding/No show/Employer details report on a daily basis. Investigates all accounts of patient walkouts, and late charges entries.
• Provides cashier training to reduce cash outstanding episodes.
• Works collaboratively and effectively with the finance department and other hospital staff to reduce cash outstanding.
• Liaises with the Insurance Department to resolve registration errors.
• Arranges the monthly schedule of the reception, switchboard, porters and Patient Relations Executives of clinics without Clinic Managers.
• Organizes the master schedule of all Patient Relations staff to ensure adequate coverage of the clinics.
• Reassigns Patient Relations Executives to cover clinic areas in times of illness or vacations in collaboration with the floor leaders under the supervision of the line manager of clinic operation.
• Participates in the interview of the new Patient Relations Executive.
• Ensures that all Patient Relations Staff are proficient in “Down Time Procedure”.
• Performs all duties and tasks as per the hospital Code of Conduct and in line with the hospital's Vision and Mission.
• Remains professional at all times and is not involved in any out-of-committee/department discussion regarding policies, data and information obtained within the department and as part of assigned duties.