Appointment Coordinator

• Oversees patient appointments, scheduling, and check-ins.
• Ensures patient information is accurately collected and updated in the medical records system.
• Maintains accurate and up-to-date patient records.
• Ensures patient information is kept confidential and secure.
• Tracks patients who have pending and incomplete treatment/session.
• Brings patients back in for additional consultations as necessary.
• Follows-up with patients via emails, WhatsApp, phone calls, etc.
• Schedules patients to arrive within 10 days of referral or initial contact.
• Maximizes the sales/number of services closed by establishing the patient's goals and major motivating factors for treatment/session.
• Acts as a liaison between patients and other healthcare professionals.
• Ensures that patient inquiries and concerns are addressed promptly.
• Identifies areas of improvement in patient care processes and recommends solutions.
• Provides guidance and assistance to other healthcare professionals.

QUALIFICATIONS & SKILLS:

• High School Diploma
• Secretarial or Administrative certificate preferred

PROFESSIONAL EXPERIENCE:

• Minimum of three (3) years of experience in a Customer Service
• Knowledge of Medical Terminologies is preferred .
• Skills in computer applications such as Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook, etc.).
• Skills in cashiering (e.g. handling transactions, managing cash registers, processing payments, etc.).
• Ability to speak and write in English fluently.