Setting and maintaining standards to ensure that the customer experience is efficient, effective and hospitable. The Restaurant General Manager has overall responsibility of all aspects of the customer service, front and back of house.
The Restaurant General Manager must fully understand and appreciate the different sections in the kitchen and the kitchen hierarchy.
The Restaurant General Manager must be fully conversant with the current suppliers, ordering process, time scales to delivery and shelf life of all products.
The Restaurant General Manager must have a technical understanding of the recipe costing, GP figures and menu planning and development.
As the most senior brand ambassador the Restaurant General Manager must be fully versed in the brand standards and ensure that all colleagues are aware and also maintain these standards.
Must ensure that all daily, weekly and monthly paperwork is completed and filed/forwarded correctly.
Must ensure that all colleagues have attained and retained the correct knowledge to complete the paperwork required for their station.
Is fully responsible and accountable for ensuring that all monies are safe guarded at all times and that all paper work is completed in accordance with company policy.
Ensures that all cash handlers have received the required training and follow the correct procedures for handling money.
Has exposure and understanding of HD business margins and the effects on overall profit.
Expected to sign off and approve any orders. To ensure that all orders are in line with the budget and stock requirements.
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