Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics. Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
If necessary be able to personally interact and recommend suitable drinks for guest.
Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
Assure that all beverages, such as coffee, teas in good order to be served.
Assist the Bar Supervisor and manager to create new blended drinks for promotional activity and new menus.
Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
Assist in carrying out monthly inventories together with the Bar Supervisor and managers.
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