Spa Treatments Manager
Posted on :
27-10-2024
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1 Vacancy
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Job Description
- Assist Director of Spa and Wellness in leading and managing a team of skilled spa therapists and other spa professionals; will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
- Conduct treatment training of Mandarin Oriental Signature Spa therapies, Oriental Harmony and Spa Journeys.
- Monitor treatment quality, while making sure that all health, safety and sanitation guidelines are met at all times
- Responsible for motivating retail sales and ensure that all sales are recorded accurately.
- Handle guest inquiries, feedback, and complaints with professionalism and discretion, striving to exceed expectations and foster guest loyalty
- Manage inventory and supplies, ensuring adequate stock levels of high-quality products and amenities.
- Oversee the schedule of the spa team to ensure guests' demands are met while maintaining operational efficiency
- Lead by example, guide and mentor talented spa team, fostering a culture of collaboration, creativity, and continuous improvement
- Stay updated on industry trends and innovations, while infusing fresh ideas and creativity into the spa offerings
Employment Type
Full Time
Department / Functional Area
Key Skills
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