Quality officer

Organize and develop special programs related to quality control and manage Customs’ ISO9001:2000, ISO 10002 and SA 8000, maintenance and recertification activities, to ensure the overall effectiveness and efficiency of the systems

2. Schedule, deploy and report Quality, Complaints Handling and Social Accountability Management Systems’ Internal Audits, to monitor the system’s functions

3. Follow up, the initiation of corrective and preventive actions, to resolve non-conformities, found during internal audits

4. Develop and maintain Quality Standards Manual, for easy reference to the standards for ensuring high quality services

5. Review new processes in Dubai Customs, in coordination with the Business Process Department, to ensure compliance to adopted Standards

6. Introduce and Implement new ISO Standards as and when required to ensure continuous improvement.

7. Implement awareness training sessions in the fields of quality, social accountability and complaints handling requirements, so that all employees are updated with current standards and procedures

8. Establish and implement an action plan, for closing all external audit findings and its corrective action requirements with clear responsibilities assigned, to ensure maintaining certification

9. Conduct follow up audits, to make necessary changes for betterment of Dubai Customs’ operations

10. Report on activities related to quality system, to direct supervisor and the people who require it, to keep employees informed about the quality of work that is been rendered and changes to be made if required

11. Plan and prepare for the Management Review Meeting regarding quality, complaints handling and social accountability, in order make the meeting productive

12. Coordinate Quality Assurance programs with various departments of Dubai Customs and federal agencies, and establish good working relationships, to maintain continued accreditation

13. Research best practices to evaluate Quality standards, in the operations of Dubai Custom Departments and perform duties, in accordance with organization policies and procedures

14. Contribute quality assurance related information for making annual strategic and operational plan for Strategic and Excellence department and for other departments in Dubai Customs and implement the plans made

15. Performa all the assigned tasks from the line manager with reliability, honesty, and discretion