Service Desk Support
Posted on :
21-10-2024
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1 Vacancy
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Job Description
- Provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs.
- Be proactive and pre-emptive in identifying, addressing, and resolving issues.
- Work on various technical issues, from diagnosing network, server, and workstation problems, to thinking outside the box to find solutions and resolve complex issues.
- Assist with service desk ticket management support, including managing escalations and ensuring tickets are resolved promptly.
- Continuous monitoring of health & security of the hybrid infrastructure hosted by Group IT to deliver smooth business operations and communications network between GAC Global offices and its customers.
- Ensure GAC worldwide Microsoft 365 users are adequately managed, secure, and governed to avoid loss of time and delivery to the business and its customers.
Employment Type
Full Time
Department / Functional Area
Key Skills
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