Loyalty Executive

Loyalty Campaign Management:

• Set up and configure loyalty campaigns in the loyalty management system.
• Monitor and optimize ongoing campaigns to ensure maximum engagement and effectiveness.
• Analyze campaign performance and generate reports to inform future strategies.

Technical Configuration and Support:

• Work closely with the I.T. department to ensure seamless integration of loyalty systems with existing technology infrastructure.
• Troubleshoot and resolve technical issues related to loyalty systems and campaigns.
• Maintain data integrity and ensure the accuracy of customer loyalty records.

Stakeholder Communication:

• Act as the primary point of contact for loyalty vendors, ensuring clear and effective communication.
• Collaborate with internal teams, including marketing, customer service, and I.T., to align loyalty initiatives with overall business objectives.
• Present campaign performance and insights to senior management and other stakeholders.

Customer Service:

• Handle and manage all technical related queries raised by customers through our service network
• Assist customer service team in closing customer complaints effectively withing SLA’s

Required Skills and Qualifications:

Educational Background:

• Diploma in Information Technology, Marketing, Business Administration, or a related field.

Technical Skills:

• Proficiency in loyalty management systems (e.g., Salesforce Loyalty Management, Oracle Loyalty Cloud, etc.).
• Strong understanding of database management and CRM systems.
• Familiarity with data analytics tools and techniques.
• Basic programming skills (e.g., SQL) are a plus.

Professional Experience:

• Minimum of 3 years of experience in loyalty operations, marketing, or a related field.
• Proven track record of managing successful loyalty campaigns.
• Experience working with cross-functional teams and managing external vendor relationships.