Room Attendant

Key Roles & Responsibilities

• Cleans and maintains areas of responsibility according to set standards and procedures
• Replenish guest supplies
• Ensure guests requests are promptly and courteously met
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section room report as well as a daily productivity report
• Attend daily briefings with supervisor and takes on daily assigned tasks
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Comply with hotel’s health, safety and hygiene policy
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
• Fully understands the difference in guest levels (VIPs) and Room Categories
• Must adhere to all Lost and Found procedures
• Proper follow up of HK SOPs
• Must comply with all fire evacuation procedures and first aid trainings
• Must comply with Hyde grooming standards
• To attend proper trainings and have best conduct at work
  

Qualifications

PERSONAL ATTRIBUTES

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations
  

Qualifications

• Secondary education
• Good Housekeeping knowledge
  

Experience

• Minimum 2 years experience in a similar capacity in a luxury hotel environment
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