Duty Manager
Duty Manager
Posted on :
11-06-2024
Employer Active
1 Vacancy
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Job Description
- Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
- Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures
- Analyses and approves discounts and rebates.
- Ensures front line staffs comply with selling strategy techniques and Revenue maximization.
- Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets.
- Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues
- Work within the company’s HR regulations to ensure the departmental performance of staff is productive.
- Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
- Educate and train team members in compliance with local laws and safety regulations.
- Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
- Mentor, coach, counsel and discipline line staff, provide regular constructive feedback to help manage conflict and improve team member performance.
- Conduct periodic appraisals for direct reports and follows up PDPs.
- Develop, implement and follow up tailored action plans and procedures ensuring employee satisfaction.
Employment Type
Full Time
Department / Functional Area
Key Skills
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