istant Spa Manager
Posted on :
28-09-2024
Employer Active
1 Vacancy
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Job Description
- isting the Spa Management to achieve departmental goals such as People development (coaching, training, standard testings&ip;) and ensuring an active communication with Supervisors and employees
- Contributing to Product enhancement (spa menu engineering, new policies, sourcing new retail&ip;) and Profit achievement (Upselling programs, Retail goal, maximizing Team incentive programs)
- Develop Retail and Wellness offerings based on the latest industry trends
- Actively promotes Membership sales and ensure members' satisfaction
- Ensures Spa membership departmental budgetary goals are achieved.
- Handles Spa, Fitness guests and members interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; meticulously respects guest needs for privacy, takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
- Has a thorough understanding and knowledge of all hotel facilities, Spa and Recreation facilities and effectively and accurately recommends products and services in a sensitive and personalized matter to Guests and Members.
- umes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
- Actively participates in daily briefings, departmental meetings and scheduled training sessions.
- Displays warmth, care and genuine enthusiasm when dealing with guests, spa members and internal customers; lives the Golden Rule.
Employment Type
Full Time
Department / Functional Area
Key Skills
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