Assistant Lifestyle Manager

Key Responsibilities:

• Act as your members’ primary contact and to proactively communicate with them on a day-to-day basis (remotely).
• Ensure that all your members’ requests are fulfilled in a timely manner and to the highest levels of personalization and quality across all existing offerings within the Jumeirah portfolio. This includes coordination on all aspects of a hotel, dining, wellness, entertainment, or outdoor event to include transportation, reservations, personalized touches, and payment.
• Strengthen each relationship and personalize each experience by deeply understanding each member’s unique lifestyle, preferences and needs whilst maximizing the likelihood of their renewal.
• Support the creation of new experiences for your member by customizing and combining existing offerings within the Jumeirah portfolio that are relevant to their preferences.
• Support the creation and maintenance of a detailed calendar for your member that includes your managed experiences.
• Anticipate challenges within an itinerary, and plan redundancies as needed.
• As an IO Assistant Lifestyle Manager, you will at times be required to be on-site at the various locations that our members will be visiting to create a welcoming arrival experience and ensure that the facility and staff have the context and supplies required to deliver a world-class experience.
• Understand the financial context to membership decisions. Assess the value of individual services / benefits, and to be able to add or remove line items from an invoice.
• Maintain knowledge in hospitality best practices in greeting, payment, and preference tracking.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1 to 3 years of experience in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
• Strong ability to build a professional yet intimate relationship with their members, so to be able to anticipate their members’ needs and deliver highly personalized experiences
• We believe the successful candidate will have a desire to learn about and understand HNW lifestyles, expectations, needs and preferences in Dubai and the UAE specifically.
• The successful candidate will have shown a winning attitude, interest in working with people from diverse backgrounds and a can-do mentality.
• Strong ability to ruthlessly prioritize work, meet deadlines, make decisions and communicate effectively under pressure.
• A successful candidate will be willing to be in-touch and on-call, accountable and available to their members at all times.
• Exceptional communication and interpersonal skills and a desire to communicate with HNW clients.
• Some understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
• Working knowledge of Dubai and UAE attractions, restaurants, hotels, wellness, entertainment, and events