Collection Officer

• The role holder is responsible for invoices submission to our customers, follow-up with the customers on their outstanding/due balances, ensuring timely collection of dues, using company policies and systems available.
• The role holder is responsible of a designated portfolio, monthly targets, including risks & reversals, with all customers to be followed & updated monthly on the designated company AR system.
• The role holder is responsible to build and maintain customers relations, visiting customers and solve any related disputes with the customers.
  

On a typical day you will:

• Submitting invoices to customers and making sure customers required documentation are attached.
• Communicate with customers to follow-up overdues using all available methodologies (Calls, E-Mails & Visits).
• Reconciliation of accounts, understand customers disputes, communicate internally with stakeholders to facilitate a successful resolving of customers disputes.
• Update AR system for all customers portfolio handled with the actions taken per each follow-up
• Sending dunning letters to customers as per company credit policy.
• Prepare reports as needed using MS excel.