Call Center Representative

Here is some of what you will do:

• Answer all incoming calls and perform appropriate functions as needed; verify and update call center documents.
• Provide excellent customer service to all internal and external customers and a willingness to ensure that all communication and interactions are of the highest degree of professional behavior.
• Follow the escalation process for all urgent and emergency work orders or related service needs.
• Respond and follow through on requests for information, including completing research using available resources provided.
• Process the Corrigo To Dos properly, ensuring To Dos are checked continuously, and process timeline work order processes. Ensure work orders are dispatched properly and immediately.
• Continually monitor telephone queue time data to maximize productivity.
• Complete data entry using multiple work request applications, including records of customer interactions, transactions, comments, and complaints.
• Maintain vigilant awareness of client requirements for the confidentiality and privacy of patients.
• Suggest improvements for the role and team, including providing feedback on the efficiency of the customer service process.
• Embrace and abide by the firm’s Code of Business Ethics and adhere to all JLL policies and JLL Healthcare Solutions Call Center policies.
• Demonstrate the willingness and ability to develop new skills by assuming additional projects and tasks.
• Complete all training objectives specified by management
  

Here is who we are looking for:

Required

• High School Diploma or GED
• 1+ years of applicable working experience in a Call Center environment
• Ability to smoothly operate Windows OS desktop computer.
• Competent knowledge and functioning using related Software Tools: WebEx, Microsoft Office Suite tools (+ MS Teams, Excel, Word, SharePoint, OneDrive), Corrigo, Genesys Cloud
  

Preferred

• An associate or bachelor's degree
• Familiarity with hospital or healthcare systems and routines
• Previous experience in a service dispatch or customer service position