Guest Services Executive - UAEN

Registers all outpatients upon arrival as per policy.
• To maintain Patient Confidentiality.
• Identification of Patient Valid documents i.e., EID or Passport.
• Checking eligibility for insurance approval.
• Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
• Initiate accurate process to complete the patient’s registration ( insurance or self paying.)
• Collecting Payment, i.e., Cash, Deductibles, Co insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
• Coordinates with Nursing and other Departments to resolve patient’s queries.
• Informing patients when there are delays for diagnostic or treatment services.
• Directs patients to appropriate clinics/areas.
• Submits documents related to cash collection and refunds to Chief Cashier.
• Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
• Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
• Cash collection according to the individual collection report must be deposited in the Main Cash Box.
• Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office Claims Submission Team.
• Assists in training of the new employees as directed by supervisor.
• Knowledge of insurance protocols.
• Coordinates with insurance department and clinic for preauthorization of services.
• Knowledge in basic medical terminology ( limited to front office ).