Human Resources Administrator

Accountabilities

• Proven work experience as an HR Onboarding Specialist or in a relevant HR role.
• Gather benchmark data’s like Job description, compensation and benefits from the project to proceed with the movement of employees from the vendor to us.
• Provide support and input with policies and procedures that will best aid in the effective operation.
• Report on key transition metrics like time to complete the transition projects to the business.
• Develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics.
• Familiarity with HR operations including hiring, payroll and employee benefit.
• Organize work related to ESCE responsibilities to ensure effective and timely delivery of employee administration and customer service goals
• Analyze employee issues, formulate a response and communicate comprehensively to queries in order to ensure customers receive complete information in a timely manner.
• Maintain professional, strong working relationships with external and internal customers, Employee Services team and HR colleagues in order to deliver the right solutions.
• Action decisions made by HR management and convey positively in order to administer employee eligibilities and benefits.
• Provide positive customer service and experience delivery in all stakeholder and customer interactions.
• Take ownership of complaints and queries and proactively follow through in order to resolve employee issues
• Update employee information and benefits with changing eligibilities on Oracle and Filing system accurately in order to ensure employees receive the right eligible benefits
• Build and employ a strong knowledgebase of Employee Handbook, HR policies and procedures, labour law and immigration processes and procedures in order to support customers comprehensively