Knowledge Management Specialist

Contract Duration: 1 Year

Candidates who can join immediately are only preferred for this position.

Responsibilities

• Develop and maintain detailed product knowledge databases, including specifications, key features, troubleshooting information, and FAQs.
• Assist in developing product content for marketing materials, ensuring technical accuracy and relevance.
• Collaborate with product development teams to understand product changes and updates, and communicate these effectively to relevant stakeholders.
• Support the marketing team by participating in product demonstrations and presentations at trade shows, webinars, and other events.
• Provide expert advice and support to sales and customer service teams, helping to resolve complex product inquiries and issues.

Qualification Requirements

• Bachelor's Degree in Information Science or related fields
• Experience in knowledge management or similar roles
• Experience with knowledge management software and tools.
• Excellent communication skills and ability to collaborate with various departments within an organization
• Analytical mindset and ability to identify trends in data and optimize knowledge management practices accordingly
• Strong project management skills with ability to meet deadlines and manage multiple projects