Complaints Officer - Customer Experience
Posted on :
19-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2733708
- Communicate with customers to ensure their issues are handled and resolved timely.
- Follow-up with customers on online and offline channels to track their experience.
- monitoring Internal customer’s activities, pain points collaboration for way to enhance and motivate.
- Identify service gaps based on data analysis and establish action plan!
- Work with staff, team management and other relevant stakeholders to resolve issues, manage complaint resolution and focus on root cause analysis to provide sustainable solutions.
- Ensure respond to customers on various segment channels to improve customer service
- Implementation of the listed initiatives with the support of relevant stakeholders
- Collect customer information and track the satisfaction with new products, features & service.
- Analyze data on customer preferences, needs and buying habits to make informed decision!
Employment Type
Full Time
Department / Functional Area
Key Skills
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