Bell Captain

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
• Maintain a good working relationship within department
• Maintain an awareness of guest profiles through the Opera guest profile system
• Supervise the activities of the Bellmen, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mails and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Handling guest transport and admin transport requirements
• As a in charge of the department, take the responsibility of deliver the best services to the guest
  

Qualifications

• Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
• Strong interpersonal and problem solving abilities.
• Fluency in English; additional languages are a plus.