Meetings and Events Executive

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and heartists.
• Maintains professional business confidentiality
• To adhere to Company and Hotel rules and regulations at all times
  

Key Deliverables And Responsibilities

Planning & Organizing:

• Responsible for bookings, generating proposals, generating contracts, issuing confirmations and follow up process with all MICE customers that are assigned to you
• Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
• Ensures active follow up on sent offers as per guest requirements.
• Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
• Personalizes and executes the event for the Meeting planner
• Maintain timely and responsive communication with all accounts and prospects.
• Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets
• Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered – especially in an area set up, and seeks the required approval to take the booking
• Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy & standards
• Refers all unable to confirmed bookings so that they can be offered a sister property