Teller IUniversity City

Job Description

The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions.

Depth & Scope

• Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
• Conducts needs-based conversations and offers financial solutions to meet our Customers' needs
• Makes quality referrals to appropriate partners
• Responsible for meeting individual performance metrics
• Responsible for making sound decisions and timely problem resolution
• Resolves problems independently, escalating more difficult issues to management
• Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
• Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Services both lobby and drive-thru Customers
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understands the importance of and follows Dual Control
• Ensures compliance with all regulations, policies and procedures such as Bank Secrecy Act and Patriot Act
• Expected to complete all required in-classroom training and on-line training by established due dates
• Follows all security and audit measures to minimize potential loss
  

Education & Experience

• High school diploma or GED
• 6 months+ related experience preferred
• Superior Customer Service skills
• General Math skills
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent