Hostess

KEY RESPONSIBILITES

• Responsible for doing all preparations for the service, like preparing table planning and menu’s.
• Making sure to work with clean equipment and surfaces.
• Making sure that he/she is always enthusiastic and delivering great service to all guests, the hostess is the first contact for the guests and should always be aware of that in answering email, phone or speaking with the guests directly.
• Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
• Taking orders and giving information to guests if required and clearly communicate this to colleagues.
• Making the waiting and kitchen staff aware of VIPs and special requests or needs from guests.
• During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
• If necessary preparing orders like drinks and preparing snacks, bread.
• Responsible for cleaning tasks during and after service.
• Making sure that all the guest areas look immaculate.
• Attend departmental meetings if required.
• A minimum of 2+ years experience is essential.
• Preferably experienced in high volume F&B operations.
• Maintains great customer service to all guests.
• Planning and organising tasks, people and supplies.
• Excellent interpersonal and communication skills.
• Quantified experience in food safety and hygiene.
• Advanced customer service skills.